Delivery, payment and returns

Nova Poshta, to a branch or a parcel locker, anywhere in Ukraine. We do not ship abroad yet — if someone can receive the parcel in Ukraine, we will send it to that address.

We ship from Kyiv. Within Ukraine a parcel usually takes 1–2 days; that is the carrier’s estimate, not a guarantee. Nova Poshta sends the tracking number as soon as the parcel is on its way.

Delivery is paid by the recipient at current Nova Poshta rates when collecting the parcel.

If a parcel locker cannot take the parcel (it is full or the parcel is too big), our manager will contact you and suggest the nearest branch.

By card online — on the secure monobank payment page right after you place the order.

Cash on delivery — when you collect the parcel at the branch. Nova Poshta charges a transfer fee and requires the recipient’s full name (surname, first name and patronymic).

Until the order is shipped, you can cancel it: message us and we will stop it. If you paid by card, we refund the same card.

A shipped order cannot be cancelled, but you can simply not collect the parcel: it will come back to us and we will refund a card payment.

If you received the wrong product, the bottle was damaged in transit or something is wrong with the product, message us within 14 days of receiving it and attach a photo. We will replace it or refund you, whichever you prefer, and cover shipping both ways.

An unopened product of proper quality in its original condition can be returned within 14 days of receiving the parcel — this is your right when buying online. Return shipping is paid by the customer.

An opened or used product of proper quality cannot be returned or exchanged: it is a cosmetic product, and for hygiene reasons it cannot be returned once opened (Cabinet of Ministers of Ukraine Resolution No. 172).

We refund using the original payment method within 14 days after the return is agreed and we receive the parcel.